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Frequently Asked Questions

At Charles Albert, we continually strive to provide our customers with the best customer service in the industry. We offer a money-back guarantee if you are not satisfied with our product line. We stake our reputation for creating high quality, one-of-a-kind designer jewelry. We are more interested in building a long-term relationship with you then to sell to you just one time.

Products & Care

Taxco, Mexico

Please follow this link to learn more about our skilled ARTISANS.

At Charles Albert, we design with three different kinds of metals. The first is our house line, known as Alchemia or "Zero Karat Gold", the second is our .950 Fine Sterling Silver and the third, our Alpaca which is a base metal blend of copper and tin.

Charles Albert's Alchemía manages to infuse a special blend of base metals to produce matchless pieces that look and feel like 18K Gold. The metal used is also free of nickel, lead, and cadmium. Special attributes of Alchemía make it most fascinating because it carries the quality and aesthetics of gold without the price tag. Because Alchemía is not plated gold, the color you see is inside and out and will not turn or tarnish due to an incredibly strong, protective lacquer. So strong in fact, all of our Alchemía pieces are hypoallergenic.

Follow this link for more information or Alchemia "Zero Karat Gold".

We don't use the word Fine in our Sterling Silver collections just for kicks. It really is Fine Sterling Silver. Charles Albert uses the highest grade of silver in all of his collections. All of our pieces are .950 silver, containing 95% pure silver and 5% copper for strength.

Follow this link for more information on Fine Sterling Silver.

Regardless of the metal used, the safest way to clean all of your jewelry is to apply warm soapy water and then dry with a soft cloth. Polishing cloths and/or chemical cleaners should never be used on Alchemia, but can be used on Fine Sterling Silver. More information can be found here at JEWELRY CARE.

We are proud to say that all metals used to create Charles Albert jewelry are nickel, cadmium, and lead free.

Almost all Charles Albert rings are made with adjustable bands. This means that you can easily adjust your ring for whatever finger you decide to wear it on. If you would like your ring sized before it is shipped, please add in the order notes what size you would like us to adjust your ring to. You also can purchase your own ring sizer here.

Our jewelry is made of natural mediums and each stone/mineral/shell used has its own beautiful pattern. We do our best to match each item shipped with the photo online, but due to the one-of-a-kind nature of each material, the color, shape, stone pattern/inclusions will vary from the image shown.

Gemstones are known as rocks or minerals that are cut and polished to be used in jewelry design and/or other trinkets. Gemstones are categorized as precious, semiprecious, lab-created or synthetic. There are over two hundred gemstones and we are known for designing unique fashion jewelry with at least half that number.

Shipping & Returns

Continental U.S. Most orders are shipped the same day if received before 2PM EST. We ship via UPS, FedEx and USPS and offer all Express & Ground services. USPS Priority Mail service will be used unless specified otherwise. Please note that any order being shipped to a residential address will require a signature.

International orders & Non-Contiguous US territories (USVI, Alaska, Hawaii or Puerto Rico) will be shipped using USPS. However, you do have a choice to ship another method. Please specify how you want your order shipped.

 Note: Customers in foreign countries are responsible for all possible VAT taxes and/or duties, which may be imposed by the carrier and/or the country of import.

Please follow the link for more information on RETURNS/EXCHANGES

Most orders are processed and shipped the same day. Depending on when you placed your order in addition to when you contact our office, we may have the ability to cancel it. We hope you’re not regretting your purchase, but if you are, please contact us. If we are not able to cancel your order, you can return it within 14 days from the date it was received.

Contact Us: 800-410-1112 Local: 954-545-9141 or Email: cs@charlesalbert.com

Any jewelry bought from a Charles Albert Retailer should only be returned to this Retailer. If there is a special circumstance where you would like to exchange your item, but the Retailer does not have it in stock, please contact us and we’ll do our best to accommodate.

Contact Us: 800-410-1112 Local: 954-545-9141 or Email: cs@charlesalbert.com

Charles Albert, Inc. guarantees your satisfaction and all merchandise comes with a money back guarantee. In the unlikely event you are not happy with your order, you may return it for a refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Damaged goods due to buyers' negligence will not be accepted for refund or exchange.

Shipping charges are not refundable. 

To begin the refund process click HERE.

Wholesale Inquiries

If you would like to become an Authorized Retailer of Charles Albert please follow this link RETAILER APPLICATION. We will review your application and notify you. We value our retailers and several factors are taken when considering an account.

We do not accept changes, exchanges or cancellations for special orders once the order is placed. All special orders cannot be returned and are final sale. Please keep in mind that shipping costs are non-refundable.